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REHub - Price Comparison, Affiliate Marketing, Multi Vendor Store, Community Theme REHub - Price Comparison, Affiliate Marketing, Multi Vendor Store, Community Theme August 13, 2020
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Igor Sunz Support Agent
3 years ago

Rehub framework and any other plugin cant remove these fields. They are
regular taxonomy meta fields and they are valid. Even if something is wrong
- fields are still stored and safe. The only possible reason is Duplicator.
Maybe you didn't enable some options, like copying custom taxonomies

Glaucio Lacerda
3 years ago

Once, I asked what the field names mentioned below were like for me to import everything through the excel table through WP All Import. They told me it was not possible, as they were not the original fields of the WP. Now they tell me that they were not present because I didn't have the theme framework plugin enabled, which was not true. I asked that the fields disappeared, exactly from 74 stores out of the more than 200 that I have registered. After analyzing what may have happened here, since the support told me that the plugin does not erase data, which I agree, there may have been 2 things.

1- as is the framework of the theme itself that creates these fields, in some update he "lost" the location of this data in the database

or

2- I use the WP Rocket plugin and left the Database cleaning and optimization option active to perform this cleaning weekly. She may have "seen" these entries and not recognized them as valid and deleted them.


I am not a programmer, so these are just assumptions I have, but who can answer better is the support of the topic.

At least I'm not the only one who had this problem, so I think support can investigate what may be happening.

I hope I helped Youssef, but in my case I had to recover an old backup and I'm having to redo everything by hand. If these fields were recognized by RH IMPORT PRO, it would be great, because in this case I would only need to go up the spreadsheet again, without losing so many hours, as I am having.

Youssef Mohamed
3 years ago

i have the same problem , how can i solve it please .

Glaucio Lacerda
3 years ago
Ok thanks for the support. Before updating WP to 5.5 and updating the theme, I made a backup using the Duplicator plugin.I just unzipped / created a new website on a domain of mine that was unused and the data is all there.I will lose all day doing copy / paste, but at least I proved to myself that I am not crazy, I really had filled in these fields in all stores and they are gone.
Igor Sunz Support Agent
3 years ago

Plugin can't delete fields. We tested on many sites and I don't see problems. I updated right now our demo. Also nobody reported the same problem

http://recash.wpsoul.net/dealstore/gogreen-com/

Plugin technically can't remove content from site. Try to remember what you did on site last time and what you installed or changed

Glaucio Lacerda
3 years ago

What? This is not true.

The plugin is enable and all fields disappeared.

Igor Sunz Support Agent
3 years ago

Because you disabled Rehub framework plugin

Glaucio Lacerda
3 years ago

Huge problem I found now. I have more than 200 stores (Post / Affiliate Store) on my website and all the following information just disappeared:

Set Short description

Set url of store

Set bottom description


Everything that was filled in in all stores is gone, I don't know if it's because of WP 5.5 or the Rehub update.


PLEASE HELP ME ASAP