Hello,I recently purchased your WordPress template, and unfortunately, I’ve encountered an issue with the license key. Despite multiple attempts, the license does not activate properly, and I’ve followed all the standard steps.

done

5597713a-3b79-4281-8464-bb977490a497

Please, write your license code which you want to deactivate

I don't know the domain which have been activated the license. 

So how  to deactivate it ?
please help me 

you don't need to use old hosting. Just install site on domain which you have activated license (on any hosting)

Hi I have a problem with activating license

This message appears “License is already active on maximum allowed product instances, please deactivate this license from active instance(s) and try again!”

So can you deactivate the other instance because from my side I cannot access the old hosting