Ok, please let me know what is in average the amount of days to answer to normal ticket in august? 

I am off from work this month in order to  work on my website so if not possible to get regular assistance i would like to know so i can just take some holidays unstead.

Thanks in advance, enjoy your holidays!

Sorry, but customization related questions will be answered in last order, more critical tickets related to bugs are in priority. Please, wait when developers will answer to you

Hello,

Are you still replying to tickets in august? I am sending some private tickets but don't get some answers.

Are you treating public messages in priority? 

Thanks