Login, Logout and Register Issues

Open
REHub - Price Comparison, Affiliate Marketing, Multi Vendor Store, Community Theme REHub - Price Comparison, Affiliate Marketing, Multi Vendor Store, Community Theme April 01, 2024
Login to reply
Peter Schuch
1 month ago

Dear Sizam

Dear Community,

I hope this message finds you well. I am writing to seek assistance with an issue I'm experiencing on my website, fuffi-sneaker.de, which uses your WordPress theme.

Website URL:
https://fuffi-sneaker.de

Description of the Issue:
We have encountered a recurring issue where users are unexpectedly logged out. This problem arises in specific situations, significantly impacting the user experience on our site.

Specific Problem Areas:

Post-Registration/Login: Users find themselves logged out immediately after registering or logging in. A hard reload of the page using Ctrl + R (Strg + R) temporarily resolves this issue.

Sneaker Deal Posting: Logged-in users are logged out when attempting to post a deal using our form ([wpfepp_submission_form form="1"]).

Navigating to New Sub-pages: Users are also logged out when transitioning to new sub-pages on the site.

Steps to Replicate the Issue:

    Register or log into the website.
    Notice the immediate logout post-registration/login.
    Hard reload the page (Ctrl + R or Strg + R) for a temporary fix.
    Try posting a sneaker deal or navigate to a different sub-page, you will immediately be logged out and cant login
    Observe the session ending with a prompt to log in again.


Given your expertise with Rehub, I am reaching out to determine if this is a known issue or if there might be any conflicts between the theme and WordPress's session management that you're aware of.

What We're Looking For:

We aim to have a stable user session throughout the website, enabling users to stay logged in while posting deals and navigating between pages without the need for repeated logins or hard reloads.

Request for Assistance: Recommendations or solutions to resolve these session-related issues. Any additional guidance or steps we should consider for troubleshooting.

We value the functionality and aesthetic Rehub provides, and we are hopeful that with you assistance, we can resolve these issues promptly.

Thank you in advance for your time and support. I look forward to your response.

Best regards,
Peter

Additional Info

Link on page with issue: www.fuffi-sneaker.de