the worst support I've ever had
I ask you something and you give me the runaround every time without answering the question.
you tell me to do it myself, if I knew how, I wouldn't write to you.
I'm letting you know that I want to reset the license key so that I can use it here, but I get the impression that you're not making any effort.
If you check your own screenshot. It has description exactly what to do to reset key. How it can be written more clear, please suggest. Maybe bigger text font? Or make it red?