Please, follow and provide enough information to give you advices
https://sizamtheme.support-hub.io/articles/how-to-write-to-support-if-you-need-technical-help
чт, 14 нояб. 2019 г., 08:48 Sizam Support Help Desk <
sizamtheme+YObD8Er4KO024Wp12GkR@mail.support-hub.io>:
Hi,
I have activated Elementor Plugins in my live site but sometimes later I have deactivated .After that I cannot able to reactivate it once again.What can be the issue?
Thanks,
Dwaipayan
Appearance - theme editor. Choose Rehub and see style.css you will find real version of theme in top of file
Hi,
We have updated latest Rehub theme(9.6.2) file folder all are new but still the vesion showing on appearance-Theme section as a current theme Rehub themeVersion: 8.5.3
Why the issue is showing like that? Please have a look on attached screenshot.
Also in any article page Continue Reading button not showing.
Thanks,
Dwaipayan
And ask help from hoster. It's not theme related question so I can't help
пн, 4 нояб. 2019 г., 13:37 Igor Sanzharovskyi :
There is no such thing like "theme image". Theme doesn't use any images.
Please, write to your hoster
пн, 4 нояб. 2019 г., 13:20 Sizam Support Help Desk <
sizamtheme+YObD8Er4KO024Wp12GkR@mail.support-hub.io>:
Any other way to move all images from rehub (Old theme) to new rehub-theme (new updated) or it is the issue of Upload folder.
Will you think any permission issue? Will you want to check it through FTP or admin access in dev1.zotezo.com?
Images are not invisible, they are not existed on your server because all
links go to 404 page
пн, 4 нояб. 2019 г., 12:58 Igor Sanzharovskyi :
There is no problem with theme or installation. Problem is that you have no
images on your site. You didn't move images on your staging site or didn't
do this correctly. Please, ask help from your hoster
пн, 4 нояб. 2019 г., 11:59 Sizam Support Help Desk <
sizamtheme+YObD8Er4KO024Wp12GkR@mail.support-hub.io>:
Hi,
My Site structure is slightly different way.we have updated all in dev environment.When everything is working fine then we can move it to staging for final testing and again finally on live.
I have maintained the same as per your instructions
Safe way (by FTP)
Download the most current version from ThemeForest in the “Downloads” area of your account.
Unzip the package and locate rehub-theme.zip in the theme folder and unzip it on your computer. Rename folder to _rehub-theme
Connect to your site with ftp and go to /wp-content/themes/ folder
Upload _rehub-theme folder to themes folder. So, you will have rehub-theme and _rehub-theme folders
Rename rehub-theme folder to something like oldrehub and _rehub-theme to rehub-theme. So you will have rehub-theme folder with new version of theme and oldrehub with old version.
Check your site. if everything is ok – you can delete oldrehub or revert everything back if something went wrong
Note: As my old theme folder was rehub so I think no need to rename.I have uploaded rehub-theme new version and it is asking rehub-framewaork to be installed.I have done that also.Now my site theme is Rehub themeVersion: 9.6.2
Now regarding images I have several question
1) Why images are not showing after update?
2) My target is to update the theme with elementor not migrations.
3) For theme update why need migration service?
Thanks,
Dwaipayan
You didn't move your images. I don't know how you migrate site, but you did this in wrong way. Use wp all migraion, duplicator, wp clone plugins or similar if you want to migrate site. or ask hoster to migrate it.
You can also hire our customization team webbizdirect@gmail.com
Hi,
I have added new theme(updated version) in dev1.zotezo.com.Please check everything is oaky
Some issues found-
1) Product images are not showing
2) Child theme not showing
Can I share admin credentials in dev1.zotezo.com?
Thanks,
Dwaipayan
What do I need to check?
I have updated in dev1.zotezo.com can you check it?
Also how can I enable child theme in dev1?
It will update your theme. Make customization properly to save it
http://rehubdocs.wpsoul.com/docs/rehub-theme/child-themes/how-to-customize-your-theme/
пт, 25 окт. 2019 г., 15:08 Sizam Support Help Desk <
sizamtheme+YObD8Er4KO024Wp12GkR@mail.support-hub.io>:
Hi,
It is showing like this -
Update Available View version 9.6.2 details
A Hybrid magazine/shop/review/news Wordpress Theme
By Wpsoul Customize ...can I click on this button?
Why customize button is showing instead of Activate /Live Preview?
Thanks,
Dwaipayan
Hi,
My theme was modified slightly.If I do it through Envato market,will there be any issue?
Thanks
Just use Envato market plugin for auto updates and after update of theme,
click to update Rehub framework plugin
Hi,
Is this right approach to update the theme? I want to do the theme update in any dev first and then to staging and live.Kindly help me-
This was my Step by step process that I like to do-
1)Upload new theme
2)Rename rehub folder to rehub-old
3)Rehub theme requires Rehub framework plugin to be installed. Please install and activate it on this page
4)install Rehub framework plugin from admin
5)rename rehub-wise to rehub-wise-old
6)Upload the child theme rewise
7)Activate rewise
Thanks,
Dwaipayan
Theme option - global enable/disable
What is Vote Up and Vote down system in New Rehub theme? Where to stop that service?
It's not. Check any product on dev site and show me where you have content
egg offers. Also, most of images were not imported on dev site
пн, 9 сент. 2019 г., 7:57 Sizam Support Help Desk <
sizamtheme+YObD8Er4KO024Wp12GkR@mail.support-hub.io>:
Hi,
>>None of them have Content Egg offers. So, you made wrong setup for Developer site. It doesn't have the same information as your original site.
My dev site is the exact copy of live site for both codewise and database wise.Still the issue is happening.In dev1 the same setup as live.But still why content egg is not working We cannot able to track.
Please provide us a solution.
Thanks,
Dwaipayan
Check your products . for example
https://dev1.zotezo.com/wp-admin/post.php?post=348802&action=edit
None of them have Content Egg offers. So, you made wrong setup for Developer site. It doesn't have the same information as your original site
zotezo
zotezo_123!
Should work..
login for system panel is wrong
https://www.screencast.com/t/NQK6zKXlegf
Hi,
Use this one-
https://dev1.zotezo.com/wp-admin/
zotezo
zotezo_123!
UID=super
Password=P3#*w&Ap5i#*9^X8Krr0xBup
Thanks
settings look correct, send me admin access
Please see the attachments..
send screenshot of settings. Send screenshot how you added offers in products
Done the same but still not showing...We have not changed any settings.The exact settings was in dev but still not showing..What is the issue?
All enabled in admin.Plugin content Egg Pro also enabled
Because you didn't enable woocommerce integration in Content Egg or didn't
enable any module in Content Egg
https://www.keywordrush.com/docs/content-egg/WooCommerceIntegration.html
Hi,
Please check the difference between two images that I sent.You need to check the issue in dev1.zotezo.com not in www.zotezo.com .In dev1 where new theme updated where ADD TO CART button is showing instead of showing View price options.I think content Egg and affliate egg is not working after updating the theme.
Also no images are showing.
Please check once what issue is happening after updating the theme.
Thanks,
Dwaipayan
I don't see any issues https://www.screencast.com/t/YxJvjQ6gw3q
Hi,
>>Of course, click on link in notice and install plugin
yes did that.Now the following issues has been found
1) everything in the fronend of rehub that we have used till date is related to content egg and affiliate egg but still on home for product add to cart button is coming.
2) Also no image is showing in the site.
Thanks,
Dwaipayan
Of course, click on link in notice and install plugin
пн, 2 сент. 2019 г., 13:16 Sizam Support Help Desk <
sizamtheme+YObD8Er4KO024Wp12GkR@mail.support-hub.io>:
Hello,
>>Disable rewise child, upload and enable latest Rehub. That's all. Do this please
Done exactly like this in dev1..After activating the themeVersion 9.5.2
it is asking this now Rehub theme requires Rehub framework plugin to be installed. Please install and activate it on this page .Is it required to install?
What additional things needs to be done?
Thanks,
Dwaipayan
Already wrote
Disable rewise child, upload and enable latest Rehub. That's all. Do this please
Hi,
In the current situation what needs to be done.Please suggest as per my screenshot.
Can I delete rewise folder?
Thanks,
Dwaipayan
This is correct when you do regular updates. But if you had <9 version and update to >9, you must just deactivate child rewise theme (just activate rehub old or any default wordpress theme). Then, simply install new Rehub and activate it (no need to install rewise now, but it's up to you). Try this
Hi,
This was my Step by step process that I did-
1)Upload new theme
2)Rename rehub folder to rehub-old
3)Rehub theme requires Rehub framework plugin to be installed. Please install and activate it on this page
4)install Rehub framework plugin from admin
5)rename rehub-wise to rehub-wise-old
6)Upload the child theme rewise
7)Activate rewise
After doing this Images are not coming and those which was showing on live not showing in dev1
Thanks,
Dwaipayan
Please, describe what you do and what is not working
пт, 30 авг. 2019 г., 13:58 Sizam Support Help Desk <
sizamtheme+YObD8Er4KO024Wp12GkR@mail.support-hub.io>:
Theme update to latest version is not happening..Can I send you the FTP access of dev3 to check what is happening? Why I cannot able to install new theme?
What is not happening. What did you make?
чт, 29 авг. 2019 г., 12:53 Sizam Support Help Desk <
sizamtheme+YObD8Er4KO024Wp12GkR@mail.support-hub.io>:
Still not happening..Can you please check the issue? Can I provide you dev3 FTP access?
Disable rewise child, enable latest Rehub. That's all. Do this please
чт, 29 авг. 2019 г., 8:03 Sizam Support Help Desk <
sizamtheme+YObD8Er4KO024Wp12GkR@mail.support-hub.io>:
Hi,
From my point of view I have tried so many ways but cannot able to see success so I request you to check the issue in any dev
Thanks,
Dwaipayan
SO, just enable NEW child theme. You can place the same folder in it. And delete old child theme rewise. You can download new child theme from Themeforest http://rehubdocs.wpsoul.com/docs/rehub-theme/child-themes/
Hi,
No customization on rehub-wise/functions.php But created one folder name woocommerce pls see the content and call that on Main theme functions.php
Thanks,
Dwaipayan
Do you have customization in rehub-wise child theme?
Hi,
>>http://rehubdocs.wpsoul.com/docs/rehub-theme/for-developers/critical-9-0-update/
Done the same in wp-content/themes/rehub-wise/style.css and wp-content/themes/rehub-wise/functions.php
Blank child theme and customizations
If you use some customizations in child theme and want to use new theme, make sure that your custom child theme is pointing to correct theme folder. For this, open style.css of child theme and replace rehub to rehub-theme in top of file.
Also, you may have fatal error with notice that rehub_option function is not defined, so, you must add fallback function to your custom functions
//////////////////////////////////////////////////////////////////
// Fallbacks
//////////////////////////////////////////////////////////////////
if(!function_exists('rehub_option')){
function rehub_option( $key ) {
if( is_customize_preview() ) {
$value = get_theme_mod( $key );
}
else {
if( class_exists( 'REHub_Framework' ) ){
$value = REHub_Framework::get_option( $key );
}
else {
$value = get_theme_mod( $key );
}
}
return $value;
}
}
Thanks,
Dwaipayan
Any update? I am waiting for your reply...
Showing this error now-
The site is experiencing technical difficulties.
Fatal error: Uncaught Error: Call to undefined function rehub_option() in /home2/dev1/www/wp-content/themes/rehub-wise/index.php:3
Stack trace:
#0 /home2/dev1/www/wp-includes/template-loader.php(78): include()
#1 /home2/dev1/www/wp-blog-header.php(19): require_once('/home2/dev1/www...')
#2 /home2/dev1/www/index.php(17): require('/home2/dev1/www...')
#3 {main}
thrown in /home2/dev1/www/wp-content/themes/rehub-wise/index.php on line 3
Thanks
Rename Rehub folder to rehub-theme
вт, 27 авг. 2019 г., 10:29 Sizam Support Help Desk <
sizamtheme+YObD8Er4KO024Wp12GkR@mail.support-hub.io>:
Hi,
I have updated the theme in dev1.zotezo.com by following this steps only-
==================================================================
Safe way (by FTP)
Download the most current version from ThemeForest in the “Downloads” area of your account.
Unzip the package and locate rehub.zip in the theme folder and unzip it on your computer. Rename folder to _rehub
Connect to your site with ftp and go to /wp-content/themes/ folder
Upload _rehub folder to themes folder. So, you will have rehub and _rehub folders
Rename rehub folder to something like oldrehub and _rehub to rehub. So you will have rehub folder with new version of theme and oldrehub with old version.
Check your site. if everything is ok – you can delete oldrehub or revert everything back if something went wrong.
=============================================================
But site design getting distorted-
1) On home page no products are showing
2) Category page no image is coming
3) Menu style default existing style gone
4) Already doing layout and style gone.
What is the solution next?
Thanks,
Dwaipayan
Hi,
I want to update Rehub theme to latest version.Please let me know step by step information to update the theme.
We have update some settings and change settings in css through editor if we update the theme it will be overwritten?
Please confirm How to seamlessly migrate?
Thanks,
Dwaipayan
Additional Info
Link on page with issue (Optional): dev1.zotezo.com
Hola, hoy compre REHUB theme desde envato y paguel soporte por 12 meses. cree un ticket ( numero ticket #31240 y # 31239)
como no me contestan. Les pregunto por ac
1- Recomiendan instale un child theme?? y quchild theme me recomiendan instalar. Mi sitio web es un marketplace con Dokan + elementor pro + woocommerce y el tema REhub. Un marketplace de ropa y tambi tiene un blog. Y descargas en PDF
2- Instalel tema rehub en un wordpress que tenia ya instalado woocommerce y dokan y elementor pro. Y tenia el tema wp-Ocean , no tiene muchas paginas la web, solo la pagina de Inicio. Estbien lo que hice ?? o para hacer una instalacion limpia tengo que borrar todo lo que hay en este wordpress ( borrar woocommerce, borrar Elementor, borrar dokan....) primero instalar REHUB y luego todo el resto??
este es el sitio web donde instalREHUB
https://tuniformeayuda.com/tienda/
todavia no configurni personalizel tema REhub.
Espero su respuesta, saludos
Eugenia Hernandez