Need to update Rehub theme to latest without any issue.

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Igor Sunz Support Agent
3 weeks ago

Please, follow and provide enough information to give you advices
https://sizamtheme.support-hub.io/articles/how-to-write-to-support-if-you-need-technical-help

чт, 14 нояб. 2019 г., 08:48 Sizam Support Help Desk <
sizamtheme+YObD8Er4KO024Wp12GkR@mail.support-hub.io>:

tech zotezo
3 weeks ago

Hi,

I have activated Elementor Plugins in my live site but sometimes later I have deactivated .After that I cannot able to reactivate it once again.What can be the issue?

Thanks,

Dwaipayan 

Igor Sunz Support Agent
4 weeks ago

Appearance - theme editor. Choose Rehub and see style.css you will find real version of theme in top of file

tech zotezo
4 weeks ago

Hi,

We have updated latest Rehub theme(9.6.2) file folder all are new but still the vesion showing on appearance-Theme section as a current theme Rehub themeVersion: 8.5.3

Why the issue is showing like that? Please have a look on attached screenshot.

Also in any article page Continue Reading button not showing.

Thanks,

Dwaipayan

Igor Sunz Support Agent
1 month ago

And ask help from hoster. It's not theme related question so I can't help

пн, 4 нояб. 2019 г., 13:37 Igor Sanzharovskyi :

Igor Sunz Support Agent
1 month ago

There is no such thing like "theme image". Theme doesn't use any images.
Please, write to your hoster

пн, 4 нояб. 2019 г., 13:20 Sizam Support Help Desk <
sizamtheme+YObD8Er4KO024Wp12GkR@mail.support-hub.io>:

tech zotezo
1 month ago

Any other way to move all images from rehub (Old theme) to new rehub-theme (new updated) or it is the issue of Upload folder.

Will you think any permission issue? Will you want to check it through FTP or admin access in dev1.zotezo.com?

Igor Sunz Support Agent
1 month ago

Images are not invisible, they are not existed on your server because all
links go to 404 page

пн, 4 нояб. 2019 г., 12:58 Igor Sanzharovskyi :

Igor Sunz Support Agent
1 month ago

There is no problem with theme or installation. Problem is that you have no
images on your site. You didn't move images on your staging site or didn't
do this correctly. Please, ask help from your hoster

пн, 4 нояб. 2019 г., 11:59 Sizam Support Help Desk <
sizamtheme+YObD8Er4KO024Wp12GkR@mail.support-hub.io>:

tech zotezo
1 month ago

Hi,

My Site structure is slightly different way.we have updated all in dev environment.When everything is working fine then we can move it to staging for final testing and again finally on live.

I have maintained the same as per your instructions

http://rehubdocs.wpsoul.com/docs/rehub-theme/theme-install-update-translation/updating-theme-and-bundled-plugins/

Safe way (by FTP)

Download the most current version from ThemeForest in the “Downloads” area of your account.

Unzip the package and locate rehub-theme.zip in the theme folder and unzip it on your computer. Rename folder to _rehub-theme

Connect to your site with ftp and go to /wp-content/themes/ folder

Upload _rehub-theme folder to themes folder. So, you will have rehub-theme and _rehub-theme folders

Rename rehub-theme folder to something like oldrehub and _rehub-theme to rehub-theme. So you will have rehub-theme folder with new version of theme and oldrehub with old version.

Check your site. if everything is ok – you can delete oldrehub or revert everything back if something went wrong

Note: As my old theme folder was rehub so I think no need to rename.I have uploaded  rehub-theme new version and it is asking rehub-framewaork to be installed.I have done that also.Now my site theme is Rehub themeVersion: 9.6.2

Now regarding images I have several question

1) Why images are not showing after update?

2) My target is to update the theme  with elementor not migrations.

3) For theme update why need  migration service?

Thanks,

Dwaipayan

Igor Sunz Support Agent
1 month ago

You didn't move your images. I don't know how you migrate site, but you did this in wrong way. Use wp all migraion, duplicator, wp clone plugins or similar if you want to migrate site. or ask hoster to migrate it. 

You can also hire our customization team webbizdirect@gmail.com

tech zotezo
1 month ago

Hi,

I have added new theme(updated version) in dev1.zotezo.com.Please check everything is oaky

Some issues found-

1) Product images are not showing

2) Child theme not showing

Can I share admin credentials in dev1.zotezo.com?

Thanks,

Dwaipayan

Igor Sunz Support Agent
1 month ago

What do I need to check?

tech zotezo
1 month ago

I have updated in dev1.zotezo.com can you check it?

Also how can I enable child theme in dev1?

Igor Sunz Support Agent
1 month ago

It will update your theme. Make customization properly to save it
http://rehubdocs.wpsoul.com/docs/rehub-theme/child-themes/how-to-customize-your-theme/

пт, 25 окт. 2019 г., 15:08 Sizam Support Help Desk <
sizamtheme+YObD8Er4KO024Wp12GkR@mail.support-hub.io>:

tech zotezo
1 month ago

Hi,

It is showing like this -

Update Available                                   View version 9.6.2 details

A Hybrid magazine/shop/review/news Wordpress Theme

By Wpsoul                                                                     Customize  ...can I click on this button?

Why customize button is showing instead of Activate /Live Preview?

Thanks,

Dwaipayan

tech zotezo
1 month ago

Hi,

My theme was modified slightly.If I do it through Envato market,will there be any issue?

Thanks

Igor Sunz Support Agent
1 month ago

Just use Envato market plugin for auto updates and after update of theme,
click to update Rehub framework plugin

tech zotezo
1 month ago

Hi,

Is this right approach to update the theme? I want to do the theme update in any dev first and then to staging and live.Kindly help me-

This was my Step by step process that I like to do-

1)Upload new theme 

2)Rename rehub folder to rehub-old 

3)Rehub theme requires Rehub framework plugin to be installed. Please install and activate it on this page 

4)install Rehub framework plugin from admin 

5)rename rehub-wise to rehub-wise-old 

6)Upload the child theme rewise 

7)Activate rewise

Thanks,

Dwaipayan

Igor Sunz Support Agent
2 months ago

Theme option - global enable/disable

tech zotezo
2 months ago

What is Vote Up and Vote down system in New Rehub theme? Where to stop that service?

Igor Sunz Support Agent
2 months ago

It's not. Check any product on dev site and show me where you have content
egg offers. Also, most of images were not imported on dev site

пн, 9 сент. 2019 г., 7:57 Sizam Support Help Desk <
sizamtheme+YObD8Er4KO024Wp12GkR@mail.support-hub.io>:

tech zotezo
2 months ago

Hi,

>>None of them have Content Egg offers. So, you made wrong setup for Developer site. It doesn't have the same information as your original site.

My dev site is the exact copy of live site for both codewise and database wise.Still the issue is happening.In dev1 the same setup as live.But still why content egg is not working We cannot able to track.

Please provide us a solution.

Thanks,

Dwaipayan

Igor Sunz Support Agent
2 months ago

Check your products . for example

https://dev1.zotezo.com/wp-admin/post.php?post=348802&action=edit

None of them have Content Egg offers. So, you made wrong setup for Developer site. It doesn't have the same information as your original site

tech zotezo
2 months ago

zotezo

zotezo_123!

Should work..

Igor Sunz Support Agent
2 months ago

login for system panel is wrong

https://www.screencast.com/t/NQK6zKXlegf

tech zotezo
2 months ago

Hi,

Use this one-

https://dev1.zotezo.com/wp-admin/

zotezo

zotezo_123!

UID=super

Password=P3#*w&Ap5i#*9^X8Krr0xBup

Thanks

Igor Sunz Support Agent
2 months ago

settings look correct, send me admin access

tech zotezo
3 months ago

Please see the attachments..

Igor Sunz Support Agent
3 months ago

send screenshot of settings. Send screenshot how you added offers in products

tech zotezo
3 months ago

Done the same but still not showing...We have not changed any settings.The exact settings was in dev but still not showing..What is the issue?

tech zotezo
3 months ago

All enabled in admin.Plugin content Egg Pro also enabled 

Igor Sunz Support Agent
3 months ago

Because you didn't enable woocommerce integration in Content Egg or didn't
enable any module in Content Egg

https://www.keywordrush.com/docs/content-egg/WooCommerceIntegration.html

tech zotezo
3 months ago

Hi,

Please check the difference between two images that I sent.You need to check the issue in dev1.zotezo.com not in www.zotezo.com .In dev1 where new theme updated where ADD TO CART button is showing instead of showing View price options.I think content Egg and affliate egg is not working after updating the theme.

Also no images are showing.

Please check once what issue is happening after updating the theme.

Thanks,

Dwaipayan

Igor Sunz Support Agent
3 months ago
tech zotezo
3 months ago

Hi,

>>Of course, click on link in notice and install plugin

yes did that.Now the following issues has been found

1) everything in the fronend of rehub that we have used till date is related to content egg and affiliate egg but still on home for product add to cart button is coming.

2) Also no image is showing in the site.

Thanks,

Dwaipayan

Igor Sunz Support Agent
3 months ago

Of course, click on link in notice and install plugin

пн, 2 сент. 2019 г., 13:16 Sizam Support Help Desk <
sizamtheme+YObD8Er4KO024Wp12GkR@mail.support-hub.io>:

tech zotezo
3 months ago

Hello,

>>Disable rewise child, upload and enable latest Rehub. That's all. Do this please

Done exactly like this in dev1..After activating the themeVersion 9.5.2

 it is asking this now Rehub theme requires Rehub framework plugin to be installed. Please install and activate it on this page .Is it required to install?

What additional things needs to be done?

Thanks,

Dwaipayan

Igor Sunz Support Agent
3 months ago

Already wrote 

Disable rewise child, upload and enable latest Rehub. That's all. Do this please

tech zotezo
3 months ago

Hi,

In the current situation what needs to be done.Please suggest as per my screenshot.

Can I delete rewise  folder?

Thanks,

Dwaipayan

Igor Sunz Support Agent
3 months ago

This is correct when you do regular updates. But if you had <9 version and update to >9, you must just deactivate child rewise theme (just activate rehub old or any default wordpress theme). Then, simply install new Rehub and activate it (no need to install rewise now, but it's up to you). Try this

tech zotezo
3 months ago

Hi,

This was my Step by step process that I did-

1)Upload new theme

2)Rename rehub folder to rehub-old

3)Rehub theme requires Rehub framework plugin to be installed. Please install and activate it on this page

4)install Rehub framework plugin from admin

5)rename rehub-wise to rehub-wise-old

6)Upload the child theme rewise

7)Activate rewise

After doing this Images are not coming and those which was showing on live not showing in dev1

Thanks,

Dwaipayan

Igor Sunz Support Agent
3 months ago

Please, describe what you do and what is not working

пт, 30 авг. 2019 г., 13:58 Sizam Support Help Desk <
sizamtheme+YObD8Er4KO024Wp12GkR@mail.support-hub.io>:

tech zotezo
3 months ago

Theme update to latest version is not happening..Can I send you the FTP access of dev3 to check what is happening? Why I cannot able to install new theme?

Igor Sunz Support Agent
3 months ago

What is not happening. What did you make?

чт, 29 авг. 2019 г., 12:53 Sizam Support Help Desk <
sizamtheme+YObD8Er4KO024Wp12GkR@mail.support-hub.io>:

tech zotezo
3 months ago

Still not happening..Can you please check the issue? Can I provide you dev3 FTP access?

Igor Sunz Support Agent
3 months ago

Disable rewise child, enable latest Rehub. That's all. Do this please

чт, 29 авг. 2019 г., 8:03 Sizam Support Help Desk <
sizamtheme+YObD8Er4KO024Wp12GkR@mail.support-hub.io>:

tech zotezo
3 months ago

Hi,

From my point of view I have tried so many ways but cannot able to see success so I request you to check the issue in any dev

Thanks,

Dwaipayan

Igor Sunz Support Agent
3 months ago

SO, just enable NEW child theme. You can place the same folder in it. And delete old child theme rewise. You can download new child theme from Themeforest http://rehubdocs.wpsoul.com/docs/rehub-theme/child-themes/

tech zotezo
3 months ago

Hi,

No customization on rehub-wise/functions.php But created one folder name woocommerce pls see the content and call that on Main theme functions.php


Thanks,

Dwaipayan

Igor Sunz Support Agent
3 months ago
If you don't have, simply activate Rehub theme without child
Igor Sunz Support Agent
3 months ago

Do you have customization in rehub-wise child theme?

tech zotezo
3 months ago

Hi,

>>http://rehubdocs.wpsoul.com/docs/rehub-theme/for-developers/critical-9-0-update/

Done the same in wp-content/themes/rehub-wise/style.css and wp-content/themes/rehub-wise/functions.php

Blank child theme and customizations

If you use some customizations in child theme and want to use new theme, make sure that your custom child theme is pointing to correct theme folder. For this, open style.css of child theme and replace rehub to rehub-theme in top of file.

Also, you may have fatal error with notice that rehub_option function is not defined, so, you must add fallback function to your custom functions

//////////////////////////////////////////////////////////////////

// Fallbacks

//////////////////////////////////////////////////////////////////

if(!function_exists('rehub_option')){

  function rehub_option( $key ) {

      if( is_customize_preview() ) {

      $value = get_theme_mod( $key );

    }

    else {

      if( class_exists( 'REHub_Framework' ) ){

        $value = REHub_Framework::get_option( $key );

      }

      else {

        $value = get_theme_mod( $key );

      }

    }

    return $value;

  }

}

Thanks,

Dwaipayan

tech zotezo
3 months ago

Any update? I am waiting for your reply...

tech zotezo
3 months ago

Showing this error now-

The site is experiencing technical difficulties.

Fatal error: Uncaught Error: Call to undefined function rehub_option() in /home2/dev1/www/wp-content/themes/rehub-wise/index.php:3 

Stack trace:

#0 /home2/dev1/www/wp-includes/template-loader.php(78): include()

#1 /home2/dev1/www/wp-blog-header.php(19): require_once('/home2/dev1/www...')

#2 /home2/dev1/www/index.php(17): require('/home2/dev1/www...')

#3 {main}

thrown in /home2/dev1/www/wp-content/themes/rehub-wise/index.php on line 3

Thanks

Igor Sunz Support Agent
3 months ago

Rename Rehub folder to rehub-theme

вт, 27 авг. 2019 г., 10:29 Sizam Support Help Desk <
sizamtheme+YObD8Er4KO024Wp12GkR@mail.support-hub.io>:

tech zotezo
3 months ago

Hi,

I have updated the theme in dev1.zotezo.com by following this steps only-

==================================================================

Safe way (by FTP) 

Download the most current version from ThemeForest in the “Downloads” area of your account. 

Unzip the package and locate rehub.zip in the theme folder and unzip it on your computer. Rename folder to _rehub

Connect to your site with ftp and go to /wp-content/themes/ folder

Upload _rehub folder to themes folder. So, you will have rehub and _rehub folders

Rename rehub folder to something like oldrehub and _rehub to rehub. So you will have rehub folder with new version of theme and oldrehub with old version.

Check your site. if everything is ok – you can delete oldrehub or revert everything back if something went wrong.

=============================================================

But site design getting distorted-

1) On home page no products are showing

2) Category page no image is coming

3) Menu style default existing style gone

4) Already doing layout and style gone.

What is the solution next?

Thanks,

Dwaipayan

tech zotezo
3 months ago

Hi,

I want to update Rehub theme to latest version.Please let me know step by step information to update the theme.

We have update some settings and change settings in css through editor if we update the theme it will be overwritten?

Please confirm How to seamlessly migrate?

Thanks,

Dwaipayan

Additional Info

Link on page with issue (Optional): dev1.zotezo.com