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REHub - Price Comparison, Affiliate Marketing, Multi Vendor Store, Community Theme REHub - Price Comparison, Affiliate Marketing, Multi Vendor Store, Community Theme October 01, 2020
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Igor Sunz Support Agent
4 years ago

Address is not stored by theme, it's stored in Dokan and we use their
function to show it. There is simple way to check. Enable any default
wordpress theme, if you have the same issue, it's plugin's related. Please
do and let me know

Imad Alsadeq
4 years ago

Hello,
I Made all of what you recommended and i contacted dokan support and this issue is from your side.

And that was Dokan response:
The address field part not changing because of the theme.

And the address country not coming from the Dokan, it comes from the WooCommerce.

Actually, because of some modifications by the theme developers, that's why the setting of the address doesn't reflect on the single store page.
Can you please solve this issue?
Thanks

Igor Sunz Support Agent
4 years ago

Please, enable default wordpress theme and check address. If it's the same,
please, write and report bug to author of Dokan plugin

Imad Alsadeq
4 years ago

I added the country from the dokan front-end dashboard from this link:
https://thiqah.com/dashboard/settings/store/

Then I saved my account details, the country was selected in the Arabic language as shown in the screenshot but it was displayed in English as shown in this link:

https://thiqah.com/store/ialsadeq-2/ 

And there's another issue:
I hid from dokan settings the phone number from vendor info, but it didn't take effect so for now I hid it in CSS.

the phone number was in this page:
https://thiqah.com/store/sofian-bengra/ 

So I want to fix this issue to be able to hide it normally.

Can you fix these issues ASAP?

Igor Sunz Support Agent
4 years ago

Please, send details, screenshot what you added

Please, follow this guideline and provide us all required information,
screenshots what you did, links on pages, so we can check your problem and
help you faster

https://sizamtheme.support-hub.io/articles/how-to-write-to-support-if-you-need-technical-help

Imad Alsadeq
4 years ago

I entered the country From Dokan dashboard.

Igor Sunz Support Agent
4 years ago

where did you enter country? This shows country of vendor, not country of site

Imad Alsadeq
4 years ago

In the vendor page I entered the country in Arabic but in the account details it shows in English, As shown in the sceenshot.

Can you help me to fix this, please?