New rehub update broke elementor templates

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REHub - Price Comparison, Affiliate Marketing, Multi Vendor Store, Community Theme REHub - Price Comparison, Affiliate Marketing, Multi Vendor Store, Community Theme February 11, 2021
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Shamser Suzon
3 years ago

Hi Igor,

What was the problem actually? Is it safe to update the latest version of the theme? Should I proceed with the update?

Please, let us know what was the issue in this ticket actually? So that we can get aware of it.

Thanks.

Igor Sunz Support Agent
3 years ago

I fixed, closed

Thomas Langeliers commented privately
Igor Sunz Support Agent
3 years ago
Igor Sunz Support Agent
3 years ago

Still no admin access and no screenshots how you made templates, so don’t know how to check

Thomas Langeliers
3 years ago

Ok, here is a page created with elementor : **  that page is working.

Here is a page that should be loading a TEMPLATE created with elementor : **  as you can see, the template isn't loading at all.

Here is how it SHOULD be : https://www.chaise-de-gamer.fr/fauteuil-gamer/noblechairs-epic-test/

Both of those sites are on the same setup, same plugins, same config, same theme. https://www.chaise-de-gamer.fr had the same problem after the 14.7 update. So I used my back up and I got it back to 14.6.5 and everything is working as it was. 

But if update to 14.7, everything is broke again, so I'm 100% sure that this issue is related to the theme. As my 2nd website is working fine on 14.6.5 and If I update to 14.7 all my elementor templates stop working.

Igor Sunz Support Agent
3 years ago

We are not able to check because no attached data

Please, create topic according to guidelines, with all information, links, screenshots. This will allow us to understand your issue and give you a better and fast answer. 


https://sizamtheme.support-hub.io/articles/how-to-write-to-support-if-you-need-technical-help

Thomas Langeliers
3 years ago

Hello,

I did nothing on my website since the new update, and it complety broke my elementor templates. It is pretty simple.

For example, I have a template created on elementor for my 404 page. Until now it showed perfectly. But since the new update : it's showing the rehub 404 normal page.

And same thing for all my templates. The only thing that work is "sections" that I've included with a shortcode OR the pages that i modified with elementor without doing a template.

Otherwise all my templates stopped working.

Could you do something please?

Thanks

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